CANCELLATION POLICY

Once an order is placed your order has began processing and we will not be able to be canceled. ALL SALES ARE FINAL!  Exchanges will incur an extra cost for price differences. Please read our processing time and policies carefully, we will not grant any cancellations or refunds if you feel the order will take too long to arrive. 

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SHIPPING & PROCESSING POLICY

Please allow up to 7-14 business days to process your order after your payment is cleared. Processing will take 7-14 business days (not including weekends or holidays). If you have a deadline that you need your product for, it is always wise to order far enough in advance to allow for unanticipated delays that may be out of our control.

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We are not responsible for late shipments due to inclement weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. We entrust USPS and UPS to deliver your package on time. If your package is delayed we will not offer a reimbursement of shipping charges. If you need additional information, please contact us.

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If the product you ordered is not available, We will contact you immediately by phone, email, or both to see if you are interested in a product substitution. If a substitution is not a viable option for you and you wish to cancel your order completely, we will issue your payment as a refund immediately.

 

We are not responsible for any packages lost in transit or stolen upon delivery. All of our packages require signature please ensure that you will be home at the time of delivery. If you will not be home at the time of delivery please contact USPS or UPS to make them aware of this to either reschedule delivery or allow you to pick the package up at your local post office.

 

 

REFUND & RETURN POLICY

*ALL SALES ARE FINAL*

 

Please note the photos of our hair are in their raw state and not altered, or they are stock photos. Therefore once the hair is washed it will differ from the photos online and you will have the desired texture you purchase. If you have any questions about textures, please feel free to contact us prior to purchase for assistance.**

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***We will not offer refund / exchange or any type of accommodations for items that you have altered on your own. If you would like to return the items to us, it must be in it's original state, unless it is a rare instance where you have received defective products.***

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We do offer replacements for product that is defective. We find that we have very low return rates and we are proud of the high quality products that we offer. If you mistakenly receive items that are defective please contact us with pictures and videos proving that the items you received are of poor quality. When you send the pictures/videos the product should still be in its natural state and also in its original packaging where possible. Once your return / exchange is processed you must send the items back to the return address. Please include your name order number and reason for return in the package. It will take 7-14 business days for your replacement to be shipped out. No refund can be received after returning the hair only a replacement or a store credit towards a future order.

 *Only regular priced items may be exchanged unfortunately sale items cannot be exchanged or refunded. EXCHANGES WILL INCUR AN EXTRA COST BEFORE ITEMS ARE SHIPPED.